The second Shadow is almost identical to the first one, but improves the processor and adds support for the Unlimited HotSpot Calling service. Other features include WM 6.1 Standard, Bluetooth, microSDHC, Music player and Organizer.
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Before anything else, most people initially judge a smartphone based on its design. So, just like in real life, something appealing to the eyes tend to evoke favorable opinions about it from a cursory look. If it's terrible, or just simply cheap look...