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Verizon service is out this morning for the second time in one week (UPDATE)

By Alan Friedman

Updated: Oct 07, 2024, 9:25 AM

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Verizon service is out this morning for the second time in one week (UPDATE)

UPDATE:Verizon has told us this morning that its customers experienced problems this morning when calling a landline from their cellular phone. The carrier says that the issue is now resolved.

The original story follows:

One week after an outage affected Verizon subscribers nationwide for hours, the largest wireless carrier in the U.S. is once again down. According to Downdetector, the number of complaints it received from Verizon customers soared from 24 at 5:51 am ET to 5,119 at 8:21 am. The site says that this indicates a problem with the wireless provider's service. 76% of the complaints are related to problems that Verizon users are having with their mobile phones. 16% are experiencing problems with their 5G home internet, and 7% say that they cannot connect to the Verizon network and have no signal.

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"Whatever is going on today, I’m in the Philadelphia suburbs, and postpaid VZW calls to other postpaid VZW subscribers still work, but outbound calls to non-VZW destinations don’t work like to Twilio and some landline (not sure who my dentist’s carrier is). Oddly enough, I have another e-SIM for Xfinity Mobile (an MVNO of VZW) and outbound calls seem to be working. Downdetector shows the USA is lighting up red with support for Verizon—-ahem, with outage reports. So….here’s to another great day. FWIW, apologies to those of you across the USA, we were not directly affected in my region by the outage last week.

“Can you hear me now?”

Update: I also have a third eSIM with US Mobile (Warp) and that seems to be working okay.

I am all-eSIM on VZW (and these 2 MVNOs) and am on iPhone. For the moment, I have 5G/LTE and data and messaging seem to be working. Nothing like the hard-down SOS many experiences last week.

It appears that major U.S. cities have been affected by Verizon's outage with reports coming in from New York City and other places such as:

Phoenix, Arizona
Chicago, Illinois
Charlotte, North Carolina
Philadelphia, Pennsylvania
Pittsburgh, Pennsylvania
Scottsdale, Arizona
Brooklyn, New York
Los Angeles, California

One Verizon subscriber noted this morning that when making outgoing calls, he heard a recording that said, "Welcome to Verizon Wireless, your call cannot be completed as dialed. A subscriber in Florida complained that he hasn't been able to make a call and when attempting to make one he heard the same message. You can also check to see the status of the Verizon network near you by tapping this link which will take you to the carrier's network status map.

Verizon&#039;s website confirms outage in New York City.

Verizon's network status page confirms that there are issues with the service in New York City. | Image credit-Verizon

Other wireless firms that use the Verizon network, such as Straight Talk, are also down.

Downdetector graph shows rising complaints by Verizon customers.

It's deja vu as Verizon is down again. | Image credit-Downdetector

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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.