Last month, T-Mobile hiked prices on some of its older legacy plans and as expected, that didn't go over too well. The move sparked a major backlash, with some longtime customers even jumping ship.
But now, some users are saying there is more to it. One person shared online that they were hit with a $117.50 charge for the supposedly free line. Another chimed in with a similar experience. While it might just be a billing glitch, there is a chance T-Mobile's policy includes a one-time charge for certain users that gets credited back in the next billing cycle.
Anyone else getting charged for the new 'free' line? Got a $117.50 charge on it.
– JuanG12, Reddit, April 2025
The user's bill reportedly came with a huge charge for the new free line. | Image credit – JuanG12/Reddit
Just contacted them and they said I'd have to pay it this cycle and they'd credit me the next cycle. They didn't tell me that when I added the line. They said my (at the time) plan and bill would remain the same. I just had to pay the activation fee.
– JuanG12, Reddit, April 2025
They told me that the first bill cycle might have a charge, but it will be reversed on the second bill.
– TealCatto, Reddit, April 2025
So yeah, don't be too shocked if your next bill looks higher after adding that free line. It is definitely frustrating – especially if the charge is steep – but thankfully, it doesn't seem to be a widespread issue. And actually it might just be that the free line got added to the wrong plan, which T-Force should be able to fix.
It is always smart to read the fine print before jumping into these promos, just to avoid that "wait, what?" moment later. For example, one T-Mobile user recently said they double-checked with two different reps to confirm they qualified for the free line, only to find it wasn't free when the bill came. After a third call, they were suddenly told they didn't qualify after all.
Tsveta, a passionate technology enthusiast and accomplished playwright, combines her love for mobile technologies and writing to explore and reveal the transformative power of tech. From being an early follower of PhoneArena to relying exclusively on her smartphone for photography, she embraces the immense capabilities of compact devices in our daily lives. With a Journalism degree and an explorative spirit, Tsveta not only provides expert insights into the world of gadgets and smartphones but also shares a unique perspective shaped by her diverse interests in travel, culture, and visual storytelling.
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