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You're charging it wrong! Samsung says unofficial chargers are peeling paint off Galaxy Z Fold 6

By Johanna Romero

Published: Aug 28, 2024, 6:06 PM

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Samsung

Samsung's newest foldable phone, the Galaxy Z Fold 6, is facing an unexpected issue: the paint is chipping off for some users. This is particularly frustrating given the phone's premium price tag of $1,900. Reports of this issue have surfaced on online forums like Reddit, with users sharing photos of their once-pristine devices now marred by paint chips.

Instead of acknowledging a potential manufacturing defect, Samsung is placing the blame on third-party chargers and accessories. The company has issued a statement on its support page, explaining that using a high-speed third-party charger that isn't properly grounded can cause the paint on the Galaxy Z Fold 6 to peel. They attribute this to something called "leakage current" that occurs when the phone is being charged and held at the same time.

Interestingly, Samsung also mentions that using an EMS massager powered by the phone can lead to the same issue. This suggests that the problem might be related to how the phone handles certain types of power flow.

According to Samsung, third-party charger that aren't properly grounded can leak a current that causes the anodized paint to slightly delaminate | Image credit — Samsung

Understanding the issue

Anodized Finish: The Galaxy Z Fold 6 likely has an anodized finish, a process that enhances the metal's durability and corrosion resistance. However, it seems this finish might be susceptible to damage from improper electrical grounding.
Leakage Current: This refers to a small amount of electrical current that can flow through unintended paths. In this case, Samsung suggests that if a charger isn't properly grounded, this leakage current could affect the phone's finish when it's being held during charging.
Third-Party Chargers: While convenient and often cheaper, third-party chargers might not always adhere to the same quality and safety standards as official chargers. This could increase the risk of issues like improper grounding and leakage current.

User photos of paint chipping off their Galaxy Z Fold 6 devices | Images credit — r/Hungry_Low_3149 (left) and r/Either_Audience_1937 (right)

Samsung's Response and Recommendations

Samsung's response to this issue has been met with mixed reactions. Some users are frustrated that the company is seemingly shifting the blame away from a potential manufacturing defect. Others appreciate the transparency and the explanation provided.

Samsung is advising users to stick to official Samsung chargers or certified third-party chargers that meet the required safety standards. Additionally, they recommend avoiding using EMS massagers or other accessories that draw power from the phone while it's being charged.

EMS (Electrical Muscle Stimulation) massagers that are powered by the phone

If you're a Galaxy Z Fold 6 owner, it's worth paying attention to this issue. If you do notice any paint peeling, reach out to Samsung's customer support for assistance. In the meantime, Galaxy Z Fold 6 owners should take precautions and use the recommended chargers to protect their investment, although since the chargers are no longer included in the box, this unfortunately might come at an extra cost.

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Johanna 'Jojo the Techie' is a skilled mobile technology expert with over 15 years of hands-on experience, specializing in the Google ecosystem and Pixel devices. Known for her user-friendly approach, she leverages her vast tech support background to provide accessible and insightful coverage on latest technology trends. As a recognized thought leader and official member of #TeamPixel, Johanna ensures she stays at the forefront of Google services and products, making her a reliable source for all things Pixel and ChromeOS.