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Samsung says the Galaxy S24 Ultra muted display is intentional, not a bug

By Tsveta Ermenkova

Published: Feb 05, 2024, 3:00 AM

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Samsung

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The Galaxy S24 series has been available for sale for a few days, and it is flying off the shelves, breaking records compared to previous years. However, some users have expressed concerns about the screen of the Galaxy S24 Ultra, noting that it displays dull and muted colors when switched to Vivid color mode.

Initially, there were speculations that this issue was due to a software bug, which Samsung allegedly pledged to fix. However, it seems that this may not be the case after all.

As per information from the Spanish blog Teknofilo (via Android Police), Samsung Spain has mentioned that the adjustments to the Vivid profile are deliberate and aimed at offering a more natural experience. The company clarified that the reported behavior is not considered a defect. Here is the translated quote from Spanish to English:

We have adjusted the colors and brightness of Galaxy S24 series products to provide more accurate and comfortable viewing during use. Some changes have been made to the display technology to provide a more natural viewing experience, so users may notice differences in color depth compared to older devices.This display behavior is an intentional color adjustment and is not a product defect, so it can be used safely. To offer our customers the best possible experience, we value your feedback and continually improve our software (UX) as the market and consumer interests evolve.

So, for those who were expecting Samsung to address this behavior in a software update, it seems they might be left disappointed. At least for now, it appears that Samsung has no plans to make any changes to the current settings.

However, this doesn't take away from the impressive qualities of the Samsung Galaxy S24 Ultra's screen, which boasts excellent contrast and brightness. Moreover, the flagship features a revolutionary reflection-free display and, as the first phone using the new Gorilla Glass Armor toughened glass, it proves to be impressively resistant to scratches.

Yet, like almost every device, it is not without its flaws, as recent reports have highlighted issues with cameras in some Galaxy S24 Ultra units.

Galaxy S24 Ultra is $250 off on Amazon

The S24 Ultra is at discounted prices on Amazon. You can now save $250 on the model with 256GB of storage. Not all colors arrive at the same discount.

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Galaxy S24+, 256GB: Now $200 off at Amazon

The Galaxy S24+ is also available on Amazon. At the moment, the exciting Samsung device with 256GB of storage sells for 20% off, saving you $200. There are limited quantities available.

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Galaxy S24, 256GB: Now $120 off at Amazon

The Samsung Galaxy S24 with 256GB of storage is now $120 cheaper than usual at Amazon. This is a limited-time sale, so act fast.

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Galaxy S24 Ultra is up to $850 off with trade-in

You can purchase a fully unlocked Galaxy S24 Ultra via the official Samsung store. The almighty AI genius sells for $100 off before trade-ins, with an extra $750 discount available with trade-ins.

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If you don't care much for the latest and greatest flagship model from Samsung, consider the S24+. The middle member of the S24 family is currently up to $500 off with eligible trade-ins. Alternatively, you can save $200 on one without trade-ins.

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Galaxy S24: save up to $400 with a trade-in

The S24 arrives at Samsung as well. Right now, there are no discounts available before trade-ins, but you can trade in an eligible device to save up to $400. You can alternatively save $120 without trade-ins.

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Tsveta, a passionate technology enthusiast and accomplished playwright, combines her love for mobile technologies and writing to explore and reveal the transformative power of tech. From being an early follower of PhoneArena to relying exclusively on her smartphone for photography, she embraces the immense capabilities of compact devices in our daily lives. With a Journalism degree and an explorative spirit, Tsveta not only provides expert insights into the world of gadgets and smartphones but also shares a unique perspective shaped by her diverse interests in travel, culture, and visual storytelling.