UK regulator Ofcom now investigates EE for lack of required contract summaries

The UK's Office of Communications, also known as Ofcom, has opened a new investigation into UK carrier EE. The reason: Ofcom suspects that EE hasn't complied with the requirement to give its customers a summary of the main terms of their contracts before they sign them.

As an answer to the investigation, a spokesperson from EE stated that the carrier wants its customers to be "fully informed" and that it gives sales information "upfront, clear, and transparent." The EE representative further stated that the company is "fully engaged with Ofcom during the course of this investigation."

But what are these rules that Ofcom talks about? Well, on June 17th, 2022, the regulator introduced new requirements that obligate UK carriers to give their clients a short summary of their contract terms. The summary must display the speed of the internet service, the contract's length, and price and must include an explanation of how price increases will affect the fees customers need to pay.

The goal of Ofcom's new requirements is to give carrier clients the most important information in the contract in a more simple and understandable way, thus helping them make a fully informed choice.

However, if you are in the market for a new phone and want to get the best deal for your money, feel free to check out our top EE phone deals. And, if you don't like EE, you can see our best Vodafone phone deals, top Three phone deals, best O2 deals, and best Virgin Media deals.