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UPDATE: Google Wallet is requiring PIN verification with each Wear OS transaction (Google responds)

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By Johanna Romero

Updated: Apr 23, 2024, 4:23 PM

UPDATE: Google Wallet is requiring PIN verification with each Wear OS transaction (Google responds)

UPDATE 4/23/24: A Google spokesperson has responded with the below statement regarding this issue, adding that this isn't related to the recently introduced changes requiring Wallet users on Android phones to authenticate their device before making a payment from Google Wallet. Furthermore, the company stated that providing Wallet users a convenient and hassle-free approach to tap-and-pay payments is a priority.

We are aware of an issue that requires a small number of Wallet users to re-enter their PIN in order to make a payment from their Wear OS device, and we are working to address the issue. There is no new authentication requirement for Wear OS users.

The original story continues below…

Wear OS users might soon need to jump through an extra hoop before paying with their watches. According to reports from some users, Google Wallet on Wear OS is prompting them to enter a PIN before completing a transaction, whereas this has not been required in the past.

Google has recently begun to require device unlocks for individual tap-to-pay transactions, a behavior that had been previously observed on smartphones. However, on Wear OS smartwatches this had been traditionally bypassed as long as your watch was already unlocked. When this changed and Wallet users using their watches began to be prompted for pin verification, they were reasonably surprised.

However, while this change could be a slight annoyance for users who were accustomed to the simpler process, it might also indicate that Google is working on improving the security of Wear OS payments. After all, smartphones using Google Wallet already require users to verify their identity with a PIN or fingerprint scan after a period of inactivity. So, it's possible that Google is planning to implement a similar security measure for Wear OS devices.

Unsurprisingly, Wear OS users aren't exactly thrilled about the prospect of having to enter a PIN every time they want to pay for something with their watches. The convenience of contactless payments is a major selling point for wearable devices, and adding an extra step to the process could negatively impact the user experience.

As of now, Google hasn't officially confirmed whether a PIN requirement is being rolled out for Wear OS payments. As a matter of fact, as noted by Android Authority, Google's support page on this doesn't specifically call out Wear OS, and instead uses the more generic term "device" in its instructions for making payments with Google Wallet.

Because of this, it's important to take these reports with a grain of salt, as this could very well end up being a bug. Hopefully, if this change does become official, we will hear more about it directly from Google, either via a blog post or an update to the support documentation.

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Johanna 'Jojo the Techie' is a skilled mobile technology expert with over 15 years of hands-on experience, specializing in the Google ecosystem and Pixel devices. Known for her user-friendly approach, she leverages her vast tech support background to provide accessible and insightful coverage on latest technology trends. As a recognized thought leader and former member of #TeamPixel, Johanna ensures she stays at the forefront of Google services and products, making her a reliable source for all things Pixel and ChromeOS.

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