Google is now elevating its existing post-purchase support options for its products to make it easier to get support on your Pixel device. Previously, we had a "?" button that appeared alongside search, shopping, and the profile menu. It's still there and opens to support.google.com/store, which is a support page focused on buying, payments, and delivery help.
Now, you get an additional "Support" button that appears alongside the product categories (Phones, Earbuds, Tablets, Watches & Trackers, Smart Home, Accessories) and alongside offers. On mobile, it's accompanied by a 'G' logo.
When you click on it, you're taken to "Google Hardware Support. We're here to help" - the official hardware support page. You get quick links to Start a repair, Manage orders, and Shopping support.
Google Hardware Support page. | Image Source - 9to5Mac
For your convenience, after that things are grouped by device types:
Pixel phone
Pixel Buds
Pixel Tablet
Pixel Watch
Fitbit
Smart Home: here you can filter by product: Home App, Nest Thermostat, Nest Speaker & Displays, Nest Cameras & Doorbells, Nest WiFi, Door Lock, Smoke & CO Alarm, and Streaming.
These links take you to pages with common issues and existing Google Support articles that can help you troubleshoot and fix them. When you open one of these resources, they appear in a floating window.
And finally, you get access to call or chat support for the following categories: Shopping & orders, Pixel phone, Pixel Watch, Smart Home, Pixel Tablet, Pixel Buds, and Fitbit.
Call or chat support for more help if the previous steps didn't provide answers. | Image Source - 9to5Mac
I find this change very helpful, and I'm no stranger to trying to find a way to contact support and reach dead-end articles for self-troubleshooting. The fact that Google is now making it easier to get help on your device is a step in the right direction. Now, getting fewer bugs in general would be the ideal solution, but tech is tech and nothing is perfect, so there's that.
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Izzy, a tech enthusiast and a key part of the PhoneArena team, specializes in delivering the latest mobile tech news and finding the best tech deals. Her interests extend to cybersecurity, phone design innovations, and camera capabilities. Outside her professional life, Izzy, a literature master's degree holder, enjoys reading, painting, and learning languages. She's also a personal growth advocate, believing in the power of experience and gratitude. Whether it's walking her Chihuahua or singing her heart out, Izzy embraces life with passion and curiosity.
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