AT&T is down in parts of the U.S. along with Boost Mobile and Cricket Wireless
AT&T subscribers are suffering through an outage according to Downdetector. The number of complaints filed by AT&T users on the site jumped from 143 at 12:38 pm EDT to 4,030 at 1:08 pm EDT. 68% of the complaints dealt with mobile phone issues, 17% of the submissions complained about mobile internet issues, and 15% had trouble with their landline internet service.
The service was down in major California cities such as Los Angeles, San Francisco, and Sacramento. The carrier also had problems in Dallas, San Jose, Houston, Fresno, San Antonio, and Chicago. Because AT&T owns Cricket Wireless and the latter uses AT&T's network, Cricket subscribers are also dealing with this issue as are Boost Mobile subscribers, some of whom rely on the AT&T network for wireless service.
Downdetector says that it received 10 complaints from Cricket Wireless subscribers at 12:07 pm EDT and that number rose to 557 exactly one hour later. 49% complained that they couldn't use their mobile phones, 36% said that they had no signal, and 14% said that they could not access the mobile internet.
AT&T is experiencing an outage according to Downdetector. | Image credit — Downdetector
The number of complaints from Boost Mobile subscribers rose to 75 by 1 pm EDT from 6 a half hour earlier. 50% of Boost subscribers who submitted a complaint with Downdetector had issues with their mobile phone, 32% had problems using their mobile internet, and 18% could not connect to any signal from the wireless provider.
By 4:20 pm EDT, AT&T had been upgraded by DownDetector from "User complaints indicate problems at AT&T" to "User Reports indicate possible problems at AT&T." No problems are now seen at Boost Mobile and Cricket Wireless.
Over at the AT&T Help "X" page, there are some complaints from AT&T users who were having issues with their service earlier Wednesday. One AT&T subscriber wrote, "Anyone else's phone go to SOS mode? How wide is this AT&T issue? Was on the phone with a friend and it went out for both of us. Pulled into a Starbucks parking lot to access wifi." Another AT&T subscriber asked, "Who else is experiencing issues with AT&T?"
While it seems that Cricket and Boost subscribers are no longer having any issues, there could be some lingering complaints by some AT&T subscribers that are preventing Downdetector from issuing the "all clear."
FCC OKs Cingular\'s purchase of AT&T Wireless
Things that are NOT allowed: