The Amazon Appstore isn’t compatible with Android 12. That’s what a bunch of users report on the Amazon support forum. It turns out that after updating to the new operating system all of the apps downloaded from the alternative to the Google Play store don’t seem to work on Android 12.
Amazon’s Appstore is the second most popular store for downloading apps among Android devices. It is also the store of choice for downloading Android apps on Windows 11.
According to Android Authority, the issue seems to be related to Amazon's DRM (digital rights management), and it applies to both free and paid apps. Some users also complain that their app gallery doesn’t show anymore in the Amazon Appstore. Amazon issued a statement on the matter with which it acknowledges the problem and says it is trying to resolve it.
“We are aware and working to resolve an issue impacting app performance and launches for the small number of Amazon Appstore users that have upgraded to Android 12 on their mobile devices. This issue does not impact Amazon Fire Tablets or Fire TV devices.” - Amazon
It turns out that the first complaints about the Amazon Appstore's Android 12 issues were reported over a month ago. Currently, people continue to complain about the problem, which means it hasn’t been resolved yet. At least the issue does not impact Amazon Fire Tablets or Fire TV devices.
For now, you're better off with only the Google Play store on Android 12 devices
We suggest that if you’re an Amazon Appstore user and plan to upgrade to Android 12, you will be better off waiting for a fix before updating your OS. It is unclear when the problem will get fixed, and it looks like Amazon is taking its time. Public betas of Android 12 have been available for months now, and developers have had plenty of time to test and optimize their apps for the new operating system. It looks like Amazon simply could've forgotten about testing its services on the new piece of software, and now the company's developers are probably in full damage control mode.
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Unfortunately, this makes Amazon look bad. This problem could drive users away from its apps and services, as they might start seeing them as unreliable and move to other alternatives. We can only hope Amazon fixes this issue soon.
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Iskren, a tech journalist at PhoneArena, has been passionate about technology since his childhood, sparked by his early experiences with phones like the Ericsson T28 and Sony Ericsson P910i. After earning a bachelor's degree in Media and Journalism, he turned his fascination with smartphones into a career, with a particular interest in Apple and Motorola. Outside of his tech pursuits, Iskren enjoys watching TV series, movies, driving, and has a deep passion for cars and Formula 1. He looks forward to the future of mobile tech, particularly the potential of rollable smartphones.
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