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Wonder why the OnePlus 5 was rebooting when dialing 911? Here is the official explanation

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By Cosmin Vasile

Updated: Jul 25, 2017, 1:30 PM

Wonder why the OnePlus 5 was rebooting when dialing 911? Here is the official explanation

Many OnePlus 5 owners reported last week issues with their phones when trying to dial emergency numbers. Even though the problem did not affect all OnePlus 5 devices, it was a wide spread issue.

The issue was spotted sometime at the beginning of the last week when some OnePlus 5 owners tried to call 911 or 999 and their smartphones rebooted. A few of them were able to replicate the issue and even capture it on video.

A few days later, OnePlus released a small update that fixed the issue for OnePlus 5 devices. Today, the Chinese company issued a statement explaining how and why its flagship was affected by the problem

The source of this issue was related to a modem memory usage issue that triggered a reboot. This reboot was a random occurrence for some users on VoLTE network where OTDOA protocol was triggered when placing an emergency call.

Luckily, Qualcomm was willing to work with OnePlus to deliver a fix for the issue as quickly as possible, which is why the software update was released last Friday, not long after reports starting to pile up.

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Cosmin, a tech journalist with a career spanning over a decade, brought a wealth of experience to PhoneArena. His expertise lies in brands like Samsung and Nokia, and he has a keen interest in innovative technologies. After a brief stint in PR, Cosmin returned to tech journalism in 2016, committed to delivering clear and objective news. When he's not writing or appearing as a guest on TV and radio shows, Cosmin enjoys playing RPGs, watching Netflix, and nurturing his passion for history and travel.