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The “No Service” issue on AT&T BlackBerry Priv to be fixed soon

By Cosmin Vasile

Updated: Oct 28, 2016, 3:20 PM

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The “No Service” issue on AT&T BlackBerry Priv to be fixed soon

Although many fans consider the Priv a great productivity device, financially speaking it was a failure. BlackBerry Priv didn't sell enough to keep the Canadian company's smartphone business floating.

The following device launched by BlackBerry in collaboration with Alcatel, the DTEK50 hasn't been well received by customers either, but there's hope that the DTEK60 will do better when it gets released next month.

Back on the Priv, the smartphone was offered in many countries by many carriers. AT&T in the United States had the Priv up for grabs for quite some time, but starting last month owners began reporting issues with the phone.

The issue was causing the BlackBerry Priv to lose signal, hence the name of the bug. The “No Service” problem is only affecting Priv units purchased at AT&T, which suggests this is carrier-related issue.

The good news is BlackBerry has managed to replicate the bug and even found a way to address it. The company confirmed earlier today that this isn't a hardware issue and that it will offer a software update that will hopefully fix it.

The root cause for this issue has been identified, and a solution will be made available shortly as BlackBerry is working with AT&T to expedite the release of a software fix. As soon as this is available the knowledge base article will be updated, as well as this thread so everyone is aware.

BlackBerry did not offer any details on when exactly the software update will be rolled out, but it shouldn't take too long for the Priv units at AT&T to start receiving it.

BlackBerry Priv

source: BlackBerry via AndroidCentral

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Cosmin, a tech journalist with a career spanning over a decade, brought a wealth of experience to PhoneArena. His expertise lies in brands like Samsung and Nokia, and he has a keen interest in innovative technologies. After a brief stint in PR, Cosmin returned to tech journalism in 2016, committed to delivering clear and objective news. When he's not writing or appearing as a guest on TV and radio shows, Cosmin enjoys playing RPGs, watching Netflix, and nurturing his passion for history and travel.