T-Mobile first, AT&T second in purchase experience, as phone and plan prices go way up
To add insult to injury, the average monthly bill went up to $157 now, compared to $149 in early 2017, as discount carriers like T-Mobile or Sprint, are increasingly cutting down on subsidies and promotions. When asked about their purchasing experience with the big four US carriers, though, the 13,000 respondents still gave the first place to T-Mobile, followed by AT&T, Verizon and Sprint. Thus, while T-Mobile's plan prices might be getting on par with Verizon's, it still manages to carry the aura of the people's carrier in customer service. Thanks, Mr Legere.
T-Mobile ranks highest in overall satisfaction among wireless full-service carriers, with a score of 855. MetroPCS ranks highest among non-contract full-service carriers, with a score of 858. Consumer Cellular ranks highest among wireless non-contract carriers in the value segment with a score of 866.
source: J.D.Power
FCC OKs Cingular\'s purchase of AT&T Wireless
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