FixYa is an online tech support site where consumers and experts get together to try to fix problems with devices. Because of FixYa's unique perspective, the company was able to do a study to see which smartphone manufacturer offers the more reliable models. The scoring was based on 722,558 combined problems and found that the Apple iPhone was the most reliable smartphone with a score about 300% higher than the runner-up, Samsung. The biggest complaint with the iPhone is battery life, according to the report.
The reliability of the Apple iPhone was judged to be the best
According to FixYa's report, the main problem with Samsung smartphones is the microphone, which was responsible for 40% of the issues that owners reported with their Samsung built model. Nokia was next on the reliability list, with the Apple iPhone about 500% more reliable. The main issue with handsets from the Finnish based manufacturer is screen lag. And at the bottom of the report, Motorola. Apple's score was 2600% greater than that of the DROID manufacturer, which was cited for non-removable bloatware and issues with the touchscreen.
The report also listed some positive and negative attributes of each firm's devices. For example, Apple was credited for having a "Dead simple UI," but was knocked for its lack of customization. Motorola's positives were its great battery life and build quality while getting knocked for its camera and issues with the touchscreen. Samsung was lauded for great battery life and great screens, but was whacked for its microphone problems. Nokia's pros included its touchscreens while the cons list included poor battery life, lack of apps and laggy response.
Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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