Sprint promises to honor the replacement of all Galaxy Note 7 units to any other device
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Since the handset maker confirmed it has talked to carriers and retail partners to prevent them from providing customers with Galaxy Note 7 replacement units, it will be very interesting to see what incentives Samsung plans to offer to its most loyal fans.
Furthermore, Sprint informs customers that it will honor the replacement of all Samsung Galaxy Note 7 phones to any other devices, “regardless of condition and return policy.” Here is what you must do in order to quickly exchange your Samsung Galaxy Note 7.
First of all, you'll have to make an appointment at Sprint's online website to avoid lines, but walk-in appointments are also available. You can then turn in your Samsung Galaxy Note 7 smartphone.
After that, you will have to work with a Sprint rep to select a new device. Keep in mind though that “you may be entitled to a refund if you choose a less expensive device or additional funds may be required” if you decide to go for a more expensive phone.
Last but not least, Sprint confirmed that customers who choose to move to a Samsung Galaxy S7 or S7 edge will also receive a $25 service credit on their bill (within up to 3 billing cycles). Naturally, all upgrade, activation and restock fees will be waived for all customers.
source: Sprint
Things that are NOT allowed: