Sprint modifies its policy and offers "Satisfaction Guaranteed or Money-Back"
With mandatory meetings expected to happen later tonight, Sprint has gone ahead and announced its new policy changes to its 30 day trial period for new customer. In the past, customer who cancel their contract within the first 30 days were subjected to paying a mix of fees which included a per diem rate for the amount of days that service was used – which of course seems to be the standard nowadays among the industry. Instead, they've reworked its policy and now mandating its “Satisfaction Guaranteed or Money-Back” initiative that essentially offers customers a chance to really gauge the service offered by Sprint. If they do decide on not sticking with the carrier, they will have all fees returned to them – this includes the device, activations fees, ETF, and a full refund of the service they've used. This move shows Sprint's commitment of rising above some of its competitors and providing a new level of customer service that'll no doubt be heard. Maybe this might be the first wave of news from Sprint's camp as it looks like they're at it again in trying to turn around their fortunes.
source: Sprint via Phonescoop
source: Sprint via Phonescoop
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