Some T-Mobile customers have been having problems with spam. The issue started toward the end of last month, and has continued throughout the new year. Customer Care reps have been telling T-Mobile subscribers that a server problem is at fault. Much of the spam has been sent to T-Mobile customers who are using tmomail.net.
The source of the junk messages is a 4-digit shortcut that begins with 9***. But the number changes with each message which means that blocking the number is of no use. And since the spams aren't being sent in response to anything you've signed up for, you can't send a "STOP" message to get them to stop. Some of the spam contains messages of a sexual nature, so if you have young children using your T-Mobile account, you should make sure that they are not receiving these messages.
T-Mobile is reportedly working on a fix. If the problem with spam is particularly bad on your handset, you might want to consider a change of phone numbers. If you get one of these messages and it contains a phone number, you should forward the message to T-Mobile at 7726.
"You may have gotten some SMS spam lately. Maybe it was to your number, maybe it was to phonenumber@tmomail.net...T-Mobile is aware. Remember, every one of us has a phone too, and this issue affects our internal e-mail system. T-Mobile is well aware of it, and is working on both customer facing statements and a fix. If I see any statements, I'll post right away...Edit: I heard today that the engineering team was able to block the source of the spam, and customers should notice this latest increase die back down to normal levels."-Anonymous T-Mobile employee
Example of spam received by some T-Mobile customers
UPDATE: T-Mobile has informed us this morning that it has blocked the source of the spam. In an email, the company told us "Our teams have now identified and blocked the sources of the unwanted text messages. We apologize to any customers who may have been inconvenienced."
Create a free account and join our vibrant community
Register to enjoy the full PhoneArena experience. Here’s what you get with your PhoneArena account:
Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
Recommended Stories
Loading Comments...
COMMENT
All comments need to comply with our
Community Guidelines
Phonearena comments rules
A discussion is a place, where people can voice their opinion, no matter if it
is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some
random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
Off-topic talk - you must stick to the subject of discussion
Offensive, hate speech - if you want to say something, say it politely
Spam/Advertisements - these posts are deleted
Multiple accounts - one person can have only one account
Impersonations and offensive nicknames - these accounts get banned
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a
post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please,
contact us.
FCC OKs Cingular\'s purchase of AT&T Wireless
Things that are NOT allowed: