Some Surface Pro 4 owners put their slate in the ice box to stop screen from flickering
A small number of Surface Pro 4 owners are having trouble with flickering screens. Given the name Flickergate by some, the problem has been discussed on Microsoft's support forums by those unfortunate enough to find themselves with one of the tablets exhibiting this behavior. The big problem for these owners (said to include at least 1,600 people), is that their expensive slate is no longer covered by the warranty.
"We are aware that some customers have experienced a screen flicker on Surface Pro 4 and are monitoring the situation closely."-Microsoft spokesman
Some have paid $800 to Microsoft for an out-of-warranty exchange. And because the problem affects less than 1% of the units currently active, the company has no real incentive to take care of the matter. Last year, Consumer Reports removed its recommended rating on Surface devices including the Surface Pro tablet and the Surface Book. The magazine said that the line suffers from "poor predicted reliability." Complaints from users included units shutting down randomly, unresponsive touchscreens, and devices freezing up. Microsoft corporate vice president Panos Panay wrote an internal memo in which he blasted Consumer Reports, and placed the blame for the problems squarely on Intel's Skylake chips.
source: Microsoft via TheVerge
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