The biggest thing holding back some Samsung Galaxy Note 7 owners from exchanging their phone is the fear that if they trade their defective unit now, they won't be given the opportunity to trade the new phone they pick for the new, safe version of the Galaxy Note 7. Samsung is addressing this issue with the latest release on the Exchange Program.
Samsung is now giving Galaxy Note 7 owners two options. One is to exchange their Samsung Galaxy Note 7 for a Samsung Galaxy J series "loaner" model. Once the new and revised Galaxy Note 7 is ready (pending CPSC approval), the Galaxy J can be turned in for the replacement phablet. Samsung says that some carriers and retail outlets are going along with this. Check with your carrier.
Those taking advantage of either exchange option will be given $25 by Samsung (for the inconvenience) in the form of a gift card, in-store credit or bill credit from select carrier retail outlets. We also want to point out something said this afternoon by the Consumer Protection Safety Commission (CPSC). The agency is said to be working with Samsung toward an official recall. The agency also said that it wasn't sure that issuing new and improved Samsung Galaxy Note 7 units to replace the defective models is a good enough solution.
Samsung's comment in its press release hinted that the CPSC will have to sign off on the release of the replacement Galaxy Note 7 units. Government agencies are not built for speed. If the CPSC has to weigh in on what would be the end game for Samsung, it might take a few weeks longer before owners of the phablet start seeing their replacement Galaxy Note 7 phones.
We do need to point out here that Samsung is now telling owners of the device to power it down. When the manufacturer of a phone is warning buyers not to use it, we would comply. With the Exchange Program options, there is no reason for anyone to hold on to the defective version of the Galaxy Note 7.
Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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