Samsung investigating complaints about overheating Galaxy Note 7 replacements
Unfortunately, some consumers who exchanged their phones for a new Galaxy Note 7 have had problems with the battery, which is either overheating or draining unusually fast (or both). But let's not jump to conclusions and wait for Samsung to investigate these issues.
There have been several cases reported in the United States and South Korean in the last couple of days, so they don't seem to be isolated. As a matter fact, Samsung admitted that one of these units is faulty and offered to replace the device with another one.
In a statement issued earlier today, Samsung said that “there have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern.”
The good news is the South Korean company is taking all these complaints seriously and is now working to resolve individual cases directly through its customers service, but also via warranty process. We'll update on the matter as we get more details.
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