Some Samsung Galaxy Fold displays are experiencing disastrous issues
Steve Kovach's Galaxy Fold unit
Not one, not two, but FOUR reports of issues!
The first to report a problem was Dieter Bohn of The Verge. Like many others he received his Galaxy Fold unit on Monday, but by yesterday evening the Galaxy Fold’s display already presented a tiny, mysterious bulge that sat along the crease in the middle.
It’s unclear how this bulge developed – it could be a bit of debris or a defective hinge that is poking into the display – but by this morning it had result in both a vertical and horizontal line of dead pixels along the OLED panel.
After one day of use... pic.twitter.com/VjDlJI45C9
— Steve Kovach (@stevekovach) April 17, 2019
In addition to these two reports, Mark Gurman who writes for Bloomberg also spoke about some even bigger issues. In his case, the pixels on the Samsung Galaxy Fold's display have been gradually turning black. Last night, for example, just over half of the display was unusable, but currently only a small area of the panel along the right side continues to work.
On a related note, Gurman noted that tapping the screen with his the tip of his finger leaves a permanent indent which is caused by his fingernail coming in contact with the display.
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
Lastly, popular YouTuber Marques Brownlee (MKBHD) reported his own set of issues. In this case, Brownlee proceeded to remove the Galaxy Fold's polymer layer, which at first glance looks like a regular screen protector, but shortly into the process the entire display turned black and stopped working.
What's causing this severe issue?
Samsung is yet to comment on the matter officially – we have contacted the company but are yet to receive a response – so at this point the cause of the problem remains purely speculation. However, the separate reports do suggest it may have something to do with the Galaxy Fold's polymer layer on top of the display.
The South Korean giant itself says the polymer layer shouldn't be removed, but from the look of things reviewers didn't see the warning on the Galaxy Fold's plastic wrap. Mark Gurman, for example, managed to remove the entire thing without a hitch, but later experienced severe problems with the panel. Marques Brownlee, on the other hand, experienced problems as soon as he started to peel off the layer.
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.
— Marques Brownlee (@MKBHD) April 17, 2019
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
On the opposite end of the spectrum, The Verge and CNBC have revealed that they didn't remove the exterior layer, nor did they attempt to. Nevertheless they still experienced some pretty big problems, so perhaps some debris got caught beneath the layer – that would explain the bulge seen on The Verge's unit.
In terms of what will happen moving forward, Samsung could choose to delay the Galaxy Fold by an undetermined number of months in order to iron out any issues. Alternatively, it could either scrap the model entirely or move forward as if the issue doesn't exist. But in the meantime, all of these reviewers have either received or will soon receive replacement units.
UPDATE: We have received the following statement from Samsung regarding the Galaxy Fold's display issues.
A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
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