In May, Metro by T-Mobile, T-Mobile's prepaid brand, announced new Flex plans to end the disparity between reward structures for old and new customers. Basically, these new plans give longtime customers the access to same deals as new users. The prepaid operator has now introduced a program to make customers stay with it for a long time, according to a new report.
Called Fast Pass, the new program will offer rebates to customers after two months of service. The goal is to make customers stick around for long enough to be upsold on smartphones, including semi-premium devices like the Galaxy S23 FE.
Metro by T-Mobile want you to stay around for the long haul | Image Credit - The Mobile Report
The rebate program is apparently only for Flex Up and Flex Plus customers, leaving out the cheapest Flex plan, Flex Start, which costs $50 a month.
Although Flex Plus is the most expensive offering with a monthly fee of $70, customers on this plan will get a rebate of up to $50 after they have been on it for two months.
Flex Up customers seem to be the biggest beneficiaries, with the program offering them a rebate of up to $100.
The program began on August 22 and it's not clear whether customers who signed up for eligible plans before this date will be a part of it. The document with details on the Flex Fast Pass program does mention "tenured" customers, which can be taken as a sign that it's available for longstanding customers as well.
The document doesn't provide any detail on enrolling in the program and whether it's available online. Since the goal of the program is customer retention, we will probably see Metro by T-Mobile advertise it, which is when more details might become available.
For now, if you are already on Flex Up and Flex Plus and nearing the two-month mark, you should resist the temptation to switch to another carrier.
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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.
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