According to several reports on Reddit, LG is issuing full refunds to Google Nexus 5X owners who are affected by a particular hardware flaw.
Usually, when customers send in a smartphone for in-warranty service, they will either wait for the manufacturer to fix the problem or receive a refurbished/new unit in return. Apparently, that's not the case for LG Nexus 5X owners affected by a hardware malfunction that causes handsets to enter a boot loop. Those users are now receiving full refunds instead of a new or refurbished device.
Apparently, to fix this particular malfunction, the service would require a part that is out of stock and no longer available. Google stopped selling the Nexus 5X when it launched the new Pixel and Pixel XL and while some third-party retailers continue to have the Nexus 5X on offer, it looks like LG has stopped manufacturing the device.
Here's a snippet from a customer service email received by a Nexus 5X owner, reposted from Reddit:
We're sorry to hear that you've experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available.
To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday.
According to those affected by the issue, LG offers to repay the full retail price of the handset. Obviously, there's a lengthy verification process in store, but we're sure that most customers won't mind getting a full refund on a smartphone that they've already used for a few good months. Provided they still have the receipt, that is.
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Mihai Andrici is a former news writer at PhoneArena. He's produced a large body of content during his PhoneArena run, drawing on years of experience in the field. Mihai's coverage touched on various topics, from Android phones to Apple ecosystem products. In addition, he was quite active in bringing the latest mobile tech deals to PhoneArena readers.
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