According to several reports on Reddit, LG is issuing full refunds to Google Nexus 5X owners who are affected by a particular hardware flaw.
Usually, when customers send in a smartphone for in-warranty service, they will either wait for the manufacturer to fix the problem or receive a refurbished/new unit in return. Apparently, that's not the case for LG Nexus 5X owners affected by a hardware malfunction that causes handsets to enter a boot loop. Those users are now receiving full refunds instead of a new or refurbished device.
Apparently, to fix this particular malfunction, the service would require a part that is out of stock and no longer available. Google stopped selling the Nexus 5X when it launched the new Pixel and Pixel XL and while some third-party retailers continue to have the Nexus 5X on offer, it looks like LG has stopped manufacturing the device.
Here's a snippet from a customer service email received by a Nexus 5X owner, reposted from Reddit:
We're sorry to hear that you've experienced a problem with your LGH790 and appreciate you giving us the opportunity to provide a warranty repair. We have received your device at our repair facility but currently a part to complete the repair is out of stock and is no longer available.
To rectify this issue, we would like to offer you a refund for the full amount of your device. That amount will be determined by your sales receipt. Your refund can take approximately 4 weeks to receive due to the holiday.
According to those affected by the issue, LG offers to repay the full retail price of the handset. Obviously, there's a lengthy verification process in store, but we're sure that most customers won't mind getting a full refund on a smartphone that they've already used for a few good months. Provided they still have the receipt, that is.
PhoneArena is on Instagram. Follow us to stay updated with fresh news and flashy media from the world of mobile!
Mihai Andrici is a former news writer at PhoneArena. He's produced a large body of content during his PhoneArena run, drawing on years of experience in the field. Mihai's coverage touched on various topics, from Android phones to Apple ecosystem products. In addition, he was quite active in bringing the latest mobile tech deals to PhoneArena readers.
Recommended Stories
Loading Comments...
COMMENT
All comments need to comply with our
Community Guidelines
Phonearena comments rules
A discussion is a place, where people can voice their opinion, no matter if it
is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some
random thoughts, which are not directly related to the matter.
Things that are NOT allowed:
Off-topic talk - you must stick to the subject of discussion
Offensive, hate speech - if you want to say something, say it politely
Spam/Advertisements - these posts are deleted
Multiple accounts - one person can have only one account
Impersonations and offensive nicknames - these accounts get banned
Moderation is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a
post should be moderated - please, report it.
Have a question about the rules or why you have been moderated/limited/banned? Please,
contact us.
![T-Mobile users can get iPhone 16 for the price of a budget phone (no new line) [UPDATED]](https://m-cdn.phonearena.com/images/article/167601-wide-two_350/T-Mobile-users-can-get-iPhone-16-for-the-price-of-a-budget-phone-no-new-line-UPDATED.jpg)
FCC OKs Cingular\'s purchase of AT&T Wireless
Things that are NOT allowed: