Google Glass being tested with Virgin Atlantic Airlines to streamline check-in process
Virgin Atlantic is integrating Google Glass as part of a trial program to enhance the “passenger experience.” The program right now is limited to customers who purchase Upper Class airfares for departures out of London’s Heathrow Airport.
Airline agents donning Glasswear will use the wearable technology to give customers updates on flight information, weather and other relevant information related to the flier’s destination. Language translation assistance will also be rendered with the help of Glass.
If the initial test shows promise, Virgin Atlantic will start pushing more content to the flight agents, adding passenger information to confirm dietary and refreshment preferences.
The trial is only going to last six weeks, indicating that Virgin Atlantic expects to glean very quickly if the information being provided via Glass (and already available on the agent’s computer screen) enhances the customer experience.
Airline agents donning Glasswear will use the wearable technology to give customers updates on flight information, weather and other relevant information related to the flier’s destination. Language translation assistance will also be rendered with the help of Glass.
The trial is only going to last six weeks, indicating that Virgin Atlantic expects to glean very quickly if the information being provided via Glass (and already available on the agent’s computer screen) enhances the customer experience.
sources: The Telegraph via BetaBeat
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