If you're an AT&T subscriber, hopefully you didn't have a medical emergency or an issue requiring the police yesterday afternoon. From 5:49pm to 10:25pm Eastern Time Wednesday, AT&T mobility customers were unable to access 911 in 14 states and Washington D.C. Emergency response officials used social media to alert AT&T subscribers. The Hendricks County Communications Center in Indiana, a dispatch center, said that 911 calls placed over AT&T's network were not connecting. "We have conducted test calls locally and it will just ring," the Center posted on Facebook.
By 9:30pm Wednesday, the 14 affected states had posted warnings. Not including Washington D.C., the states affected included:
Alabama
Arkansas
California
Colorado
Florida
Indiana
Kentucky
Louisiana
Maryland
Pennsylvania
Tennessee
Texas
Virginia
West Virginia
Around 10:30pm, AT&T issued a statement that said "Service has been restored for wireless customers affected by an issue connecting to 911. We apologize to those affected." FCC chairman Ajit Pai followed that up with a tweet of his own in which he stated that the FCC would "investigate the root cause of the outage and its impact." We don't know how long it will take to issue a report, but as soon as the FCC releases it we will let you know.
FCC chairman says he will investigate AT&T's 911 outage
Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.
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