DoorDash has been sued for charging iPhone users more than Android users, reports Business Insider.
Filed by Maryland's Ross Hecox, the lawsuit revolves around the expanded range fee, an additional, arbitrary fee charged by DoorDash. You can't find anything about it on DoorDash's website. The crux of the lawsuit is that DoorDash isn't transparent about its pricing system and iPhone users often end up paying more than Android users.
The lawsuit says that iPhone users are charged the expanded range fee more frequently than Android owners and in some cases they are also charged a higher delivery fee.
The complainant says that DoorDash is using discriminatory pricing because it is believed that iPhone users earn more than Android users. To put it simply, if you want to place an order, it's better to use an Android phone than an iPhone if you don't want to pay extra for being an iOS user.
In addition to that, the lawsuit also claims that DoorDash also levies an extra fee on DashPass orders. DashPass is a subscription service that people use to save on delivery and service fees. The alleged extra charges defeat the whole purpose of the service.
Customers and Dashers - DoorDash's delivery drivers - have no idea what the expanded range fee is about. Although it sounds like this fee is applied when a delivery address is outside the delivery range, it is often applied even when the delivery address is near the pickup location.
The complaint says that the fee is usually only added to DashPass and iPhone orders. As an example, when two identical Chipotle orders were placed from the same address, a $0.99 expanded-range fee was only added to the DashPass order.
Similarly, a Panera Bread order made from an iPhone came with a $0.99 fee, whereas no such fee was levied on an identical order made using an Android phone.
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The lawsuit expects DoorDash to be fined $1 billion for its illegal pricing scheme. The delivery and takeout service has denied the accusations.
The claims put forward in the amended complaint are baseless and simply without merit. We ensure fees are disclosed throughout the customer experience, including on each restaurant storepage and before checkout. Building this trust is essential, and it's why the majority of delivery orders on our platform are placed by return customers. We will continue to strive to make our platform work even better for customers, and will vigorously fight these allegations." - DoorDash spokesperson
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Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.
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