BlackBerry CEO Heins not happy with how long it takes carriers to update OS

With Verizon customers sporting the BlackBerry Z10 still waiting for the BlackBerry 10.1 update, the Canadian manufacturer's CEO is not a happy camper. Thorsten Heins explains how it is hard for his team to talk to U.S. carriers about BlackBerry features when certain mobile operators have yet to bring out the latest OS version. BlackBerry thought it had everything figured out how to remain in control of updates by getting approval from the carriers to send out the updated radio code in advance of the rest of the update. BlackBerry felt that if it sent out the update to the radio code first, the carriers would be more willing to let the OEM send out the rest of the update since it would only affect the users of the phone and not the carriers.

Unfortunately for BlackBerry, this plan hasn't worked. But Heins understands why the updates are moving so slowly and even understands the carriers' way of thinking. The executive points out that the operators have let a new OS with new products onto their networks. So the carriers test and test and test to make sure that the most important asset they own, which is the quality of the connections on their pipelines, remain high. Heins believes that once the carriers see how stable the platform is, future updates won't require all of that testing and all of the delays.


source: Crackberry