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AT&T customers dialing 911 faced a nationwide outage, again

By Daniel Petrov

Updated: Jul 03, 2019, 7:54 AM

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AT&T customers dialing 911 faced a nationwide outage, again

If you are on AT&T and tried to call the emergency 911 number in the past 24 hours, you may have had trouble connecting on Tuesday morning. The carrier went through a nationwide connectivity disruption with the 911 centers for some reason, and the outage lasted more than two hours.

It has happened before with AT&T as well as other carriers and Ma Bell has even been fined by the FCC about its inability to provide a steady connection with the potentially life-saving number.

Back in 2017, there were two such outages, and the police department reports identified about 15,000 calls from AT&T customers that couldn't go through to 911. It was these two incidents that the Federal Communications Commission fined AT&T $5.5 million for, and yesterday's issue will probably result in a fine again.

Approx an hour ago Minneapolis was made aware that AT&T is experiencing a 911 outage resulting in their customers unable to be directly connected to 911. The alternate number during this time for Mpls is 612-348-2345. We are working with our service partners to fix this issue.
— Minneapolis Police (@MinneapolisPD) 2 юли 2019 г.

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Daniel, a devoted tech writer at PhoneArena from 2010 to 2025, has been engrossed in mobile technology since the Windows Mobile era. His expertise spans mobile hardware, software, and carrier networks, and he's keenly interested in the future of digital health, car connectivity, and 5G. Beyond his professional pursuits, Daniel finds balance in travel, reading, and exploring new tech innovations, while contemplating the ethical and privacy implications of our digital future.