Samsung starts offering loan devices to Galaxy Note 7 owners
Since all units that have already reached their owners must be replaced with something other than Galaxy Note 7 phones, Samsung advises customers to ask for full refunds or other Galaxy smartphones.
As you have already heard, for the benefit of consumer's safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production. We are working closely with partners and regulatory bodies in each country and will take immediate steps to resolve the situation. All Galaxy Note7 owners will be offered the exchange of the Note7 for other Galaxy smartphones with refund of the price difference, or a full refund at the point of purchase.
But the procedure will probably vary by country. For example, Samsung Singapore is now in talks with local carriers and retail partners to work out a resolution for customers who purchased the Galaxy Note 7 phablet.
source: StraitsTimes via SamMobile
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