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Rumor: New feature called Google Support allows chat agents access to view your screen

By Alan Friedman

Updated: Jun 25, 2016, 3:53 AM

23comments

Android Google

Mockup of Google Support screenshot

Imagine how much easier troubleshooting your Nexus phone would be if a Google chat agent could have the ability to view the display on your handset. In addition to working out a problem, this would make it much easier for new Android users to learn how to set up their Nexus phone.

According to a report published on Friday, such a service is coming to the new Nexus phones expected to be released later this year. The feature will be dubbed Google Support. A mockup of a screenshot for the feature says that it "allows the agent to see your screen."

What is unclear is whether the Google chat agent will be able to do more than just view your screen, perhaps manipulating it as well. At the same time, directions might be sent out to a chat box, or heard through the phone's speaker.

Google provides support to Nexus devices only, so if Google Support is a legitimate new feature, expect to see it on Nexus models only. Speaking of which, we could see two Nexus handsets launched later this year with both 5-inch and 5.5-inch models manufactured by HTC.

source: AndroidPolice

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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 15 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.

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Rumor: New feature called Google Support allows chat agents access to view your screen

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