Owner of new, 'safe' Galaxy Note 7 claims his device exploded (UPDATE: images)
Reports of explosions and fires have scuppered the Samsung Galaxy Note 7 launch in a big way
He was then visited by a Samsung rep who offered to take the handset away, to which Hui declined. According to Bloomberg, the customer says he doesn't trust Samsung to disclose the cause of the fire, and wishes to publicize the problem. Samsung is said to be still in contact with the customer, though it's unclear if a resolution has yet been reached.
A previous incident of an exploding Note 7 in China was found to have been caused by external heat. But trust in Samsung throughout China, as with most of the world right now, is not particularly high.
Until the full details of this new situation are brought light, there should be no reason for owners of safe Galaxy Note 7 devices to worry. With that said, if there is found to be an issue with these new devices, a second recall would be on the cards, and Samsung's depleted reputation could be in line for an even bigger hit.
Update: Courtesy of CNN, a couple of images of Hui's Note 7 and injured MacBook can be seen in the gallery below. Incidentally, the device's packing includes the little black box that would suggest a safe device. Additionally, when we typed the depicted IMEI into Samsung's recall checker, the subsequent message identified Hui's device as a safe one:
Your device is not in the list of affected devices and is not subject to this recall. If you have any other questions please contact us at 1-844-365-6197.
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